Terms & Conditions

1. Acceptance of Terms

By accessing or using SelfOS ("the Service"), you agree to these Terms of Service ("Terms"). Material changes that affect your rights or obligations will be notified in advance where required by law, and we may ask you to accept the updated Terms again. Continued use alone will not waive any mandatory consumer or data-protection rights.

2. Description of Service

SelfOS is a personal development and wellbeing platform offering habit and goal tracking, wellness tools, human-coaching features, analytics, and AI-powered assistance. AI outputs are generated probabilistically and may be incomplete, inaccurate, or unsuitable for your circumstances. The Service is not a medical device, healthcare service, employment-decision system, credit-scoring service, or emergency service.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

You must meet the minimum age required by the law applicable to you to create and use an account. Where parental or guardian authorization is legally required, you may use the Service only with that authorization. SelfOS is not directed to children and does not knowingly invite children to provide health data without the safeguards required by applicable law.

4. Subscription Plans

SelfOS offers both free and paid subscription plans:

• Free Plan: Basic features with limitations
• Pro Plan: Advanced features including unlimited habits, AI coaching, and analytics
• Organization Plan: Team features and organization-wide access

Before purchase, we show the applicable price, taxes, billing interval, renewal terms and any trial conversion. Paid subscriptions are billed in advance and renew automatically only where this was clearly disclosed. You can stop future renewal through the available billing controls. Cancellation is prospective and does not remove any statutory withdrawal, refund or digital-service conformity rights.

5. User Content and Conduct

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence only to the extent necessary to host, process, reproduce and display that content to operate, secure and improve the Service and to provide features you request. Public or community content may be moderated under these Terms and applicable law.

You must not use the Service to:

• Post, transmit, sell or facilitate illegal content, products, services or activity, or content that infringes another person’s rights
• Use SelfOS or its AI outputs in violation of applicable consumer, data-protection, employment, health, intellectual-property or platform laws
• Harass, threaten, exploit, impersonate, discriminate against, or unlawfully expose personal or confidential information about another person
• Transmit malware, malicious code, spam, fraudulent content or material designed to compromise users, systems or data
• Gain or attempt to gain unauthorized access to accounts, systems, personal data, prompts, models, security controls or restricted functions
• Interfere with the integrity, availability or security of the Service, or misuse rate limits, promotions, refunds or payment systems
• Scrape, crawl, extract, benchmark or access the Service by automated means except where expressly permitted by us or applicable law
• Use SelfOS, AI recommendations, wellbeing metrics or employee data to make or materially support recruitment, promotion, termination, compensation, task-allocation, worker-monitoring, performance-evaluation, medical, insurance, credit or other high-impact decisions unless SelfOS has expressly enabled that use and all applicable legal requirements are satisfied

6. Intellectual Property

The Service, including all content, features, and functionality, is owned by SelfOS and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our explicit permission.

7. Artificial Intelligence Transparency and Responsible Use

SelfOS includes AI systems that may generate coaching, summaries, suggestions, plans, insights, or other content. When you interact directly with an AI feature, the interface is intended to make clear that you are interacting with AI rather than a human. AI outputs are assistive content, not authoritative decisions.

• AI outputs are not a substitute for professional medical, psychological, legal, financial, employment, or other regulated professional advice.
• Do not use AI features for emergencies or crisis response. Seek qualified professional or emergency assistance where appropriate.
• AI systems can make mistakes or generate fabricated, outdated, biased, or incomplete information. You must independently verify information before relying on it for important decisions.
• You remain responsible for decisions you make. Organizations and coaches must not use SelfOS AI outputs to make or support decisions on recruitment, dismissal, promotion, compensation, access to employment, credit, insurance, or other decisions producing legal or similarly significant effects about a person.

8. Privacy and Data Protection

Our processing of personal data is governed by the Privacy Policy. Depending on the processing activity, Smart Digital SRL may act as controller or, for certain organization-directed processing, as processor on behalf of the organization. Acceptance of these Terms is not blanket consent to all data processing; consent is requested separately where consent is the applicable legal basis. Privacy Policy.

9. Termination

We may restrict content, features or accounts where reasonably necessary for security, non-payment, illegal activity, material breach of these Terms, protection of users or compliance with law. We act proportionately where practicable. Where applicable law requires a statement of reasons or access to redress for a moderation decision, we will provide it through the Service or an appropriate contact channel.

You may stop using the Service and may request account deletion through available controls. Ending an account does not automatically erase records we must retain by law, records needed to establish or defend legal claims, or properly anonymized information. Personal-data deletion is handled as described in the Privacy Policy.

10. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED WITH THE LEVEL OF CARE AND CONFORMITY REQUIRED BY APPLICABLE LAW. TO THE EXTENT PERMITTED BY LAW, FEATURES THAT ARE NOT SUBJECT TO A MANDATORY WARRANTY ARE PROVIDED "AS IS" AND "AS AVAILABLE". NOTHING IN THESE TERMS EXCLUDES STATUTORY GUARANTEES OR REMEDIES THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSS THAT WAS NOT REASONABLY FORESEEABLE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED, INCLUDING LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR YOUR MANDATORY CONSUMER RIGHTS.

11. Indemnification

If you use the Service in a business or professional capacity, you are responsible for claims arising from your unlawful use of the Service or violation of third-party rights, to the extent permitted by law. This clause does not require consumers to indemnify us for matters for which such an obligation would be unfair or unenforceable under mandatory consumer law.

12. Governing Law

These Terms are governed by Romanian law. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your habitual residence, and nothing in these Terms requires you to bring proceedings exclusively in Iași where applicable consumer-law jurisdiction rules give you another competent forum.

13. Changes to Terms

We may update these Terms to reflect legal, regulatory, security, technical, or Service changes. Material changes will be communicated before they take effect where required. Where the law requires renewed acceptance, consent, or a specific notice period, we will follow that process. Changes do not retroactively remove accrued statutory rights.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: contact@selfos.club

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Paid subscriptions renew automatically at the then-current recurring price and applicable taxes unless cancelled before renewal. We will present the recurring nature, billing interval, total price or calculation method, and cancellation method before purchase. Price changes will be notified in advance where required by law. You may stop future renewals through the available subscription-management flow or by contacting us.

Payments are processed by Stripe and, where enabled for your transaction, Revolut or an app-store payment provider. Full payment-card credentials are handled by the relevant payment provider rather than stored on SelfOS servers.

If you are an EU/EEA consumer, you generally have 14 days from conclusion of a distance contract to withdraw without giving a reason, subject to the exceptions and conditions in applicable consumer law. UK consumer rights may differ and are applied where legally required.

To exercise a statutory withdrawal right, send us an unequivocal statement before the deadline, for example by email to contact@selfos.club. You may use the model form below, but you are not required to do so.

Where a valid withdrawal right applies, we will reimburse amounts due without undue delay and no later than the statutory deadline, using the original payment method unless otherwise agreed. If you expressly requested that an ongoing digital service begin during the withdrawal period, applicable law may permit us to charge a proportionate amount for the service supplied before withdrawal.

Merely starting to use an ongoing subscription does not automatically eliminate a statutory withdrawal right. A right may be lost only in the circumstances allowed by law, for example after full performance of a service following the required express request and acknowledgement, or for qualifying digital content supplied immediately after the required express consent and acknowledgement.

18. Refund Policy

Refunds are provided where required by mandatory consumer law and in accordance with any additional refund promise expressly stated at checkout or in a specific offer. This policy does not restrict remedies available for non-conforming digital content or digital services.

• Statutory Withdrawal: eligible EU/EEA consumers may exercise the applicable 14-day withdrawal right as described above.
• Trials: if a trial is offered, the price, duration, conversion to a paid plan, and cancellation deadline will be disclosed before you enroll.
• Monthly Subscriptions: after any statutory or expressly advertised refund period, cancellation normally stops future renewals and access continues until the end of the paid period, unless mandatory law requires another remedy.
• Annual Subscriptions: any refund beyond mandatory statutory rights is available only if expressly stated in the applicable checkout or commercial offer. Mandatory remedies for lack of conformity remain unaffected.
• We may investigate suspected fraud or abuse, but we do not refuse statutory rights merely because you exercised a lawful refund, withdrawal, chargeback, or consumer complaint right.

To request a refund or exercise a withdrawal right, contact contact@selfos.club with the account email, transaction details, and the request. We may ask only for information reasonably necessary to identify the transaction and process the request. Approved refunds are returned through the original payment provider where practicable.

19. Free Trials and Promotional Offers

Where a free trial or promotional price is offered, its duration, eligibility, paid conversion, renewal price and cancellation method will be disclosed before signup.

• Eligibility and any one-trial limitation will be disclosed with the offer and applied consistently with applicable law
• A trial converts to a paid subscription only where that conversion, price and renewal were clearly disclosed and you authorized the payment arrangement
• Any reminder before a trial converts to a paid subscription will be provided where required by law or where the offer expressly promises one. The conversion terms and cancellation deadline shown at signup remain controlling.
• Promotional terms may be withdrawn for future signups, but we will not retroactively remove mandatory rights or a confirmed offer already accepted

20. Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us so we can investigate promptly. This does not restrict any statutory right to dispute an unauthorized, incorrect or fraudulent payment through your payment provider or bank.

Billing questions and refund requests can be sent to contact@selfos.club.

SelfOS wellness, fitness, nutrition, mood, sleep and AI features are intended for general informational, educational and self-management purposes. They are not intended to diagnose, prevent, monitor, predict, prognose, treat or alleviate disease, and they are not a substitute for a qualified healthcare professional.

• Nothing in this Service should be construed as professional medical advice, diagnosis, or treatment.
• Always consult with a qualified healthcare provider before starting any new fitness, diet, or wellness program.
• If you are experiencing a medical emergency, call your local emergency services immediately.
• Do not disregard professional medical advice or delay seeking it because of something you have read or received through this Service.
• If you have food allergies or intolerances, always verify ingredients and consult with a medical professional before following any nutrition suggestions.
• Participation in physical activity or dietary changes carries inherent risks. You assume all risks associated with the use of this Service.
• We take reasonable measures to operate the Service safely, but do not warrant that wellness information or AI outputs are clinically accurate or suitable for an individual
• You remain responsible for deciding whether non-medical wellness suggestions are appropriate for you and for stopping activity that causes pain or adverse symptoms

No disclaimer in these Terms limits mandatory rights or converts SelfOS into a healthcare provider or medical device.

22. Third-Party Services and Links

The Service relies on third-party processors and integrations for infrastructure, payments, communications, video, analytics and AI. Some are essential to deliver a feature; others are optional and activated only when configured or chosen. Their role in processing personal data is described in our Privacy and Cookie Policies.

• The inclusion of any link does not imply endorsement, approval, or control by SelfOS.
• You access third-party sites at your own risk and should review their terms and privacy policies.
• The providers that process personal data for us, and what each one does, are listed in section 13.1 of our Privacy Policy.

23. User Representations and Restrictions

By using the Service, you represent and warrant that:

• You are at least 16 years old and have the legal capacity, or any legally required guardian authorization, to use the Service and enter the relevant transaction.
• You have the legal capacity to enter into these Terms.
• All information you provide is true, accurate, current, and complete.
• You will use the Service only for your personal, non-commercial purposes unless on an Organization plan.
• You will comply with applicable law, including data-protection, consumer, employment, anti-discrimination, and AI rules when you use the Service in a professional or organizational context.

You may NOT:

• Sell, rent, lease, loan, or otherwise monetize the Service without our consent.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use data mining, robots, or similar data gathering or extraction methods.
• Attempt to circumvent any security features or access controls.
• Create multiple accounts to abuse free trials, promotions, or avoid restrictions.

If you access the Service through an application downloaded from the Apple App Store, the following additional terms apply:

• You acknowledge that these Terms are between you and SelfOS only, not with Apple, and Apple is not responsible for the Service or its content.
• The license granted to you is limited to a non-transferable license to use the Service on any Apple-branded products you own or control.
• Apple has no obligation to provide maintenance or support services for the Service.
• Apple is not responsible for any product warranties, whether express or implied. In the event of failure to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any).
• Apple is not responsible for addressing any claims relating to the Service or your use of it.
• Apple is a third-party beneficiary of these Terms and may enforce them against you.

If you access the Service through an application downloaded from Google Play, the following additional terms apply:

• You acknowledge that Google is not a party to these Terms and has no responsibility for the Service.
• All billing and subscription management is handled according to Google Play's terms of service.
• The Service complies with Google Play Developer Program Policies.

26. Notice to California Residents

If you are a California resident, under California Civil Code Section 1789.3, you are entitled to the following consumer rights notice:

The provider of the Service is Smart Digital SRL, located in Iași, Romania. Email: contact@selfos.club.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. For more details, please see our Privacy Policy.

If you are in the EEA, EU rules including the GDPR, applicable consumer legislation, the Digital Services Act where relevant to hosted content, and the AI Act where relevant apply according to their legal scope. UK users retain rights under applicable UK law. Mandatory local rights prevail over conflicting contractual terms.

• Data protection: EEA personal data is handled under the GDPR and our Privacy Policy; health data is subject to Article 9 safeguards and separate explicit consent where that is our relied-upon condition.
• Consumer disputes: EU consumers may use competent national courts and available national alternative-dispute-resolution bodies in addition to any direct resolution process we offer.
• The former EU Online Dispute Resolution (ODR) platform was discontinued and Regulation (EU) No 524/2013 was repealed with effect from 20 July 2025. EU consumers may instead use competent national ADR bodies, consumer authorities, or the European Commission's current consumer-information channels.
• Distance contracts: eligible consumers retain the statutory withdrawal and digital-service conformity remedies described in these Terms.

For core SelfOS account and service processing, the data-controller information is stated in the Privacy Policy. For organization-managed features, controller/processor roles may also be allocated in the applicable enterprise agreement or Data Processing Agreement.

Before formal proceedings, we encourage you to contact contact@selfos.club so we can try to resolve the issue, unless doing so would delay or prejudice a right or statutory deadline.

EU consumers may contact the competent national consumer-protection or alternative dispute-resolution body. In Romania, this includes ANPC and the competent ADR mechanisms. The discontinued EU ODR platform should not be used for new complaints.

For non-consumer disputes not governed by a separate enterprise agreement, Romanian law and the competent Romanian courts apply, subject to mandatory conflict-of-law and jurisdiction rules.

Nothing in these Terms limits any right to bring or participate in a representative or collective action where such a right exists under applicable law.

29. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Health & Safety Policy, constitute the entire agreement between you and SelfOS regarding your use of the Service and supersede all prior agreements and understandings, whether written or oral.

31. Notice to Romania Residents

If you are a consumer in Romania, mandatory Romanian consumer-protection rules apply in addition to these Terms.

• Consumer complaints: you may use the complaint channels published by the National Authority for Consumer Protection (ANPC), including the current online complaint form available through anpc.ro.
• Alternative Dispute Resolution: Romanian consumers may use the competent alternative dispute-resolution mechanisms made available or recognized by ANPC. Financial-sector disputes may fall under specialized ADR bodies where applicable.
• Romanian law governs these Terms, without depriving consumers of mandatory protections or jurisdiction rights granted by EU and national consumer law.
• Nothing in these Terms limits mandatory consumer rights under Romanian and EU law, including Government Ordinance 21/1992, Law 363/2007, Government Emergency Ordinance 34/2014 on consumer contracts, and Government Emergency Ordinance 141/2021 on contracts for the supply of digital content and digital services, as amended.
• SelfOS provides general wellbeing information rather than regulated medical services. This statement does not remove any liability or consumer right that Romanian or EU law does not permit us to exclude.

Data Protection: You may file data protection complaints with the National Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro, B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, București, România.

EU health, consumer, data-protection and AI rules apply according to the actual intended purpose and functionality of each SelfOS feature.

• SelfOS is currently intended as a general wellbeing and personal-development service, not as software intended by us to diagnose, prevent, monitor, predict, prognose, treat or alleviate disease. If a feature’s intended purpose changes, its regulatory classification must be reassessed before release.
• We avoid presenting general wellness content or AI output as a guaranteed clinical outcome or as an authorized medical claim. Users should evaluate health information with qualified professionals where appropriate.
• SelfOS does not replace qualified healthcare advice, diagnosis or treatment and is not an emergency service.
• Health and wellbeing data may constitute special-category personal data under GDPR Article 9. Where explicit consent is the applicable Article 9 condition, it is requested separately and can be withdrawn. Employee health data is not made available to an organization merely because the organization pays for a seat.
• Nothing in our disclaimers excludes mandatory consumer remedies or liability that applicable law does not permit us to exclude.

33. Trademark Attributions

The following trademarks and service marks are the property of their respective owners and are used in this Service for identification purposes only:

• Google Play and the Google Play logo are trademarks of Google LLC.
• Apple, the Apple logo, iPhone, iPad, and App Store are trademarks of Apple Inc., registered in the U.S. and other countries.
• Stripe and the Stripe logo are trademarks or registered trademarks of Stripe, Inc. in the United States and other countries.
• All other trademarks, service marks, trade names, and logos used in this Service are the property of their respective owners. SelfOS is not affiliated with, endorsed by, or sponsored by any of these trademark owners unless explicitly stated.