Health & Safety Policy

This policy explains safety limits for SelfOS wellness features and the precautions users should take. It is a safety notice and contractual allocation of responsibilities to the extent permitted by law; it is not a substitute for any separate GDPR consent required to process special-category health data.

SelfOS wellness information is designed for general self-management. You should understand that:

• SelfOS does not provide medical diagnosis, treatment or emergency care and does not replace a licensed healthcare professional
• Seek qualified medical or other regulated professional advice before starting or materially changing a program where your health circumstances make that appropriate
• For urgent or emergency symptoms, use local emergency services rather than SelfOS, KAI or a coach
• Use reasonable judgment, stop activities that cause pain or adverse symptoms, and do not ignore professional medical advice because of a SelfOS output

SelfOS provides nutritional information and meal suggestions. While we make efforts to filter recommendations based on your declared allergies and intolerances, you acknowledge that:

• Our filtering system is a convenience feature designed to help you identify potentially problematic foods, but it is NOT comprehensive or guaranteed to be accurate
• We cannot guarantee that all allergens or problematic ingredients will be identified in every food item or recipe
• Cross-contamination information is often not available and cannot be accounted for in our recommendations
• You MUST always verify ingredients and allergen information independently before consuming any food
• If you have severe allergies, always carry appropriate emergency medication (e.g., epinephrine auto-injector) and know how to use it

SelfOS provides exercise recommendations and workout plans. Our system attempts to filter exercises based on your declared physical conditions and injuries, but:

• You should obtain medical clearance from a qualified healthcare provider before beginning any exercise program
• Start slowly and gradually increase intensity to avoid injury
• Stop immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or any unusual symptoms
• Proper form and technique are essential to prevent injury - consider working with a qualified fitness professional
• Our exercise filters are guidance only - you are responsible for modifying or skipping exercises that are not suitable for your condition

For safer use of SelfOS wellness features, you should:

• Provide accurate and complete information about your allergies, intolerances, physical conditions, and health status
• Promptly update your health profile when your conditions change
• Consult with appropriate healthcare professionals before making health-related decisions
• Take full responsibility for your health and safety decisions
• Monitor your own health and stop any activity that causes discomfort or adverse reactions

To the maximum extent permitted by law, SelfOS is not responsible for harm caused by unreasonable reliance on general informational content or by use contrary to clear safety warnings. We do not exclude liability or remedies that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, defective digital services, or mandatory consumer rights.

Physical activity, dietary changes, and wellbeing programs may involve inherent risks. Consider your own circumstances, follow safety warnings, and seek qualified advice where appropriate.

7. KAI / AI Coach Transparency and Safety

SelfOS AI features are automated systems, not licensed health professionals. The interface should make clear when you are interacting with AI. AI output is probabilistic and may be wrong, incomplete, or inappropriate.

• KAI is not a licensed physician, therapist, dietitian, psychologist, physiotherapist or other regulated health professional
• AI guidance is general and must not be relied on for diagnosis, treatment, crisis response, medication changes, allergy safety, or other high-stakes health decisions.
• The AI coach is not an emergency or crisis service. Contact local emergency services or an appropriate professional where urgent help is needed.
• KAI uses the medical information you save (allergies, intolerances, conditions) only if you have given your optional consent for health personalisation, which you can withdraw in Settings → Privacy. KAI never infers your emotional state.

8. Human Coaches

SelfOS may connect users with independent human coaches. Unless a coach is expressly identified as holding a regulated professional qualification relevant to a service, do not assume that coaching is medical, psychological, nutritional or other regulated healthcare.

• Review a coach’s stated credentials and independently verify regulated qualifications where they matter to the service you seek
• Coaches are responsible for their own professional conduct and advice. SelfOS remains responsible for its own platform obligations and does not exclude liability that law makes non-excludable
• Share health information with a coach only if you choose to do so. Coach access to health data requires the relevant client-controlled permission; you can withdraw permissions in the available privacy/settings controls.

9. Acceptance of Terms